Contact Center
Optimize inbound customer experience and outbound agent productivity
- Handle all incoming calls with optimal efficiency
- Maximize outbound campaigns of all types
- Optimize Agent Performance
- Deliver your best customer experience
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Solution Modules FAQ
Deployment, Customizations, Safe Return
Central Communications Console
Manage inbound and outbound communications across email, texting, chat, and phone all in one place.
SMS Messaging
Over 95% of text messages are actually read, resulting in more and more businesses incorporating SMS as a strategic communications channel similar to email. Text messaging for support, onboarding, demand generation, marketing campaigns, public service announcements, etc. are becoming essential to engaging with your target audiences the way they want to engage. Whether one-to-one or one-to-many, manual or automated, we've got you covered.
IM Messaging
When your customers click the 'chat' button, they don't want to talk to a robot, they want to communicate with a real person, and they want that person to be equipped to deal with them via chat, or SMS, or email, or phone. Wouldn't it be nice to have all of that communication available in one unified console? Our IM is just one communications channel of many that your customers demand.
See only those emails that are related to the person and the topic of interest. Reference contextually relevant text messages and chat sessions too. Follow up with the communications channel that makes the most sense for your customer or prospect.
Phone Calls
Email, texting, and chat are all important, but there's still a need for person-to-person phone conversations. Initiate a phone call with one click, directly from your pc. Your conversation will be recorded and saved via a link in our communications console.
Key Features
Key Features
Auto Dialer
Progressive, Power, and Preview options
Web Callback
Capture call requests from your website
Automated Call Dispatch
Prioritize and route incoming calls
Integrated Voice Response
Custom-defined menus and prompts
Script Management
Consistency of questions and responses
Call Recording/Playback
For Agent oversight and training
Pricing and Implementation
Solution Modules are available via annual commitments or month-to-month.
Basic: Users have rights to use one Solution Module per month
Business: Users have rights to use up to three Modules per month
Premium: Users have rights to use an unlimited number of modules per month
Customization fees are quoted based on company-specific needs.
Optimum Solution Modules
Just a sampling of customers who trust Optimum
